• Balanced armature drivers use an electronic signal to vibrate a tiny reed that is balanced between two magnets inside a tiny enclosure. The motion of the reed is transferred to a very stiff aluminium diaphragm. This diaphragm is free of unwanted resonances in the audio band, allowing it to produce excellent clarity.
• Balanced armature drivers are incredibly small. This leaves more room for other components or a larger battery inside hearable devices, and can allow multiple drivers to be combined to get the best sound and performance from in-ear monitors or wireless earphones.
• Symphonium Audio uses balanced armature technology in our earphones.
  
• Read more here: 
  https://www.knowles.com/applications/ear-solutions/premium-sound/what-is-balanced-armature
  

• Please refer to Technologies

• Yes, all Symphonium Audio IEMs are all proudly designed and manufactured in Singapore using components sourced both domestically and globally from trusted suppliers.
• Each pair is handmade and tested to rigorous standards by skilled technicians and also comes with the Symphonium quality promise that ensures each set is made to the highest quality.

• We offer both unbalanced 3.5mm terminations as well as 4.4mm balanced termination. These are the 2 most popular terminations in the portable audio market today and are compatible with majority of pro-audio devices and leading digital audio players. 
• 2.5mm balanced terminations are also available (on request). Do choose whichever one fits your needs.
• Models with interchangeable OE plug terminations come with both 3.5mm and 4.4mm heads but not the 2.5mm; if needed, 2.5mm heads can be bought separately in our shop.

• Balanced terminations in relation to IEMs and Headphones refer to differential drive where instead of both L/R signals sharing a common ground, we have L+ with L- and R+ with R-. Many high end audio sources offer balanced outputs with a higher power rating.
• Differential drive delivers an increase in audio performance due to the doubling of the amp’s voltage slew rate, lower noise, and reduced crosstalk due to the elimination of the shared audio ground between the left and right channels.
• We recommend running our IEMs in a balanced setup where possible for greatest performance and fidelity. 
• You may read more here: https://www.soundguys.com/balanced-vs-unbalanced-connections-60085/

• Yes! You’ll be able to immerse yourself in the game better. As our IEMs are designed to reproduce the accurate imagery in music, it directly translates into a good gaming experience. 
• High quality IEMs do wonders for gaming as they can properly represent the correct spatial imagery. FPS games will feel more lifelike and you will be able to hear the directionality of each sound effect. Moreover, all game types will also benefit from the increased resolution and clear reproduction in sound, making for an enjoyable and immersive gaming experience.
  

• Yes, our IEMs have a standard 0.78mm 2-pin connection, so you can use your own cable if you prefer; as long as they have the same termination.
• However, we do not sell IEMs separately without it's bundled cable.

• As of now, we do not offer a custom-fit service. 

• Unfortunately not at the moment. However, there are wireless high-res solutions available in the market such as our partner’s iFi Audio Go Pods that can transform our wired IEMs into wireless for listening on-the-go. Do check them out!

• Frequency Response charts are a measurement of SPL (loudness) against frequency which generally falls between 20Hz to 20kHz for humans. All our IEMs will have some difference in SPL depending on which part of the frequency is tuned to be more/less prominent.
• These charts are meant as a complement to subjective impressions, not a replacement for them. While these charts can be a good tool to gauge an IEM's overall sound signature, they only measure performance in a single simulated condition, thus they fall short of fully describing the sound of an lEM as a listener may experience it.
• One way to think about it is; FR charts give a 2D view of something that is 3D in nature. That is, it gives people an overall idea of what it can sound like but does not explain the rest.
• You may read more here:
  Crinicle – Graphs 101
  Headphones.com – Measurements and FR
  

• This can be for any number of reasons;
  Unit variation of measurement couplers/mics, Different measurement standardizations (IEC 7011/60318-4 vs B&K 5128), Different Calibrations, Different Insertion Depths, Different Eartips etc
  
• Majority of publicly available measurements use the notoriously known (and widely accessible) Chinese IEC-7011 clone mics that are uncalibrated and rated accurate only up to 8khz (hence inaccurate post 8khz up to 10khz on ‘golden’ coupler samples)
• Our measurements make sense only when compared against each other as they are all measured on the same mic setup in similar conditions. These start to make less sense when compared against publicly available FRs measurements due to the reasons listed above.
• You may read more here:
  Crinicle – IEM Graph Disclaimers
  Headphones.com – The Shape of IEMs to Come
  Headphones.com – Become an Expert at Measuring IEMs

B-Stock are units that may have imperfections on their metal shells or cable. However they perform exactly the same as a brand new unit.

Open-box units for all intents and purposes are indistinguishable from a new pair in form and function.

• Yes, you can demo our IEMs at any of our distributors with a physical store. 
• A list of them can be found here: Retailers

• We offer IEMs with different sound signatures and at different price points to cater to different types of listeners. Each product page has a description of the sound signature and a FR graph that should help you get an idea of the sound and design philosophy of each model.
• Feel free to start a conversation with us at info@symphoniumaudio.com or use our contact form if you have additional questions about our products. We will be delighted to assist you further.

• Please view our page for warranty.

• The Symphonium Quality Promise ensures the highest level of quality and attention to detail. Great care is taken in each step of the manufacturing process, resulting in an exceptional product that will please both discerning and casual listeners alike.

• Yes we do, please view our servicing and repair page.

• Symphonium Audio are committed to the enduring performance of our audio products as well as environmental sustainability.
• We guarantee that we will support repairs of our universal-fit models for a period of 2 years after the product has been discontinued.
• This means our customers can buy our products with confidence and be assured that we have the ability to service and repair the product for years to come.

• Typically, this is due to fit issues as the eartip does not form a full and complete seal within your ear canal. Gently press the earphones deeper into your ear and see if you hear more bass. Try tilting the earphones at different angles and/or swap to a larger/smaller eartip size.
• With a good fit, you should perceive environmental sounds around you as muffled. For an optimal listening experience, it is crucial to use correctly sized eartips with our IEMs. An incomplete seal will result in a suboptimal listening experience. 

• Over time, earwax may build up on the mesh filters if not cared for regularly and this may start to impede the sound. Please view our guide on how to maintain your Symphonium IEMs here; it will not take more than 5 minutes!
• If you cannot get rid of the earwax build-up, kindly contact us and we will assess the damage.

• Our mesh filters are specifically chosen to be acoustically transparent. Lack of a filter should not affect the sound output but may allow more dirt and earwax to enter over time.
• We recommend our users to be careful when cleaning their IEMs. Intentional or unintentional poking of the filters will loosen it over time.

• Sure, Symphonium Audio will provide replacement filters for you free-of-charge with just the cost of shipping. Please reach out to us via our contact form or shop chat to inquire more.

We ship to most countries worldwide. If you can't find your country at checkout, don't hesitate to reach out to us!

Symphonium Audio Is Proud to Offer Complimentary Express Shipping w/Any Purchase of an Earphone or Player Bundle to Most Countries*.

Please refer to checkout page for clarification. Reach out to us if you cannot find your country there! 

*See Shipping FAQ for details.

• IEMs in stock can be shipped in 1-2 working days. Accessory orders in stock can be expected to ship in 1-3 working days. Out-of-stock items can be expected to ship in 2-4 working days.
• You may track your order on your individual order status page or via shop chat. Feel free to reach out to us if you have further questions. 

• Please view our page on shipping here

• IEMs purchased from our webstore (symphoniumaudio.com) can be returned to us within 14 days with a 25% restocking fee. Customers are responsible for return product shipping costs. Refunds does not include initial shipping cost, if any. 
  
• We will only be able to accept returns on the IEM portion of any bundle. Returns will be subjected to a restocking fee on the original MSRP of the IEM. 
  
• Returns must be in good undamaged condition with all included accessories and packaging. 
  
• We will not be able to accept returns past the 14 day deadline.  
• Sales are final on the following products:
  - B-Stock & Open Box
  - Eartips (Due to hygiene purposes)
  - Cables & Adapters

• For all payment methods, there will be a 10% cancellation fee.
  
• We understand that sometimes life happens and an order needs to be cancelled, but we pay a non-refundable payment processing fee, as well as currency conversion fees on each transaction.
• We will not be able to refund orders that have been shipped. These orders will need to be shipped back to us and are classified a 'return' and will be subjected our return policy.
• Unopened Boxes (in fully sealed and undamaged condition), can be returned to us for a 10% cancellation fee plus shipping costs within 7 days of receipt. 
• Sales are final on the following products:
  - B-Stock & Open Box
  - Eartips (Due to hygiene purposes)
  - Cables & Adapters
• We reserve the right to cancel any order.

• All prices on our website do not include tax. Tax may be be changed by your local customs and will be the responsibility of the customer to verify with their local authorities and pay for. We highly recommend our customers to check their local tax laws before purchasing from our store.
• In the event that a customer is unwilling to pay their customs tax and related fees, the package will be returned to us by the postal service. 
• Any shipping costs incurred in this event will be on the burden of the customer. If the customer received free shipping in their order, the shipping cost for both trips will be deducted from their order refund amount. This refund will fall under our 'Unopened Box' return policy which will also be subjected to a 10% cancellation fee on top of any relevant shipping costs.